Exchange Policy
Exchange Eligibility
We want you to be satisfied with your purchase. Exchanges may be accepted under the following conditions:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
Exchange Request Timeline
Exchange requests must be submitted within 48 hours of delivery along with photographs or videos showing the issue.
Product Condition
To be eligible for exchange:
- The product must be unused.
- Original packaging and tags must be intact.
- Proof of purchase must be provided.
Non-Exchangeable Items
The following products are generally not eligible for exchange:
- Used products
- Perishable food items
- Opened consumable products
- Customized or personalized products
Exchange Process
After verification, we will arrange a replacement or provide suitable assistance based on product availability.
Contact for Exchange Requests
For exchange-related concerns, please contact our customer support team through the website contact page with your order details and supporting images.
Ashavan – Jeevsatya Foundation is committed to ensuring a fair and transparent customer experience while promoting responsible and sustainable commerce. 🌿